Beechwood Derby Ltd is committed to protecting and respecting any personal information you share with us. This statement describes the types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold, and how you can contact us.

We will always give you the option not to receive marketing communications from us. We will never send you unsolicited ‘junk’ emails or communications, nor will we share your data with anyone who might. We do not sell your information to third parties, but we do work closely with selected partners who help us provide the information, products and services you request from us. For example, our manufacturer partners who provide documentation relating to your vehicle.

The contents of this statement may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.

We collect information about you and your vehicle when you engage with our website, applications, or manufacturer partners who ask us to contact you after you make a request. We only collect information that is necessary, relevant and adequate for the purpose for which it is being provided.

We will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time).

There are various ways in which we may use or process your personal information. These are listed below:

Where you have provided your consent, we may use and process your information to:

• New Prospect Sales Customers – Consent
   
• New Prospect Parts Customers – Consent
   
• New Prospect Service Customers – Consent
   
• Current Prospect Sales Customers – Update Consent
   
• Current Prospect Parts Customers – Update Consent
   
• Current Prospect Service Customers – Update Consent
   

We may use and process your personal information where it is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

• Existing Service Customers (Contract) – Contractual Obligation
   
• Customer Satisfaction Index Communication – Contractual Obligation
   

We may use and process your personal information where it is necessary for us to carry out activities for which it is in our legitimate interests as a business.

• Existing Vehicle Customers (Purchased up to 5 years ago) – Legitimate Interest
   
• Existing Parts Customers (Purchased up to 5 years ago) – Legitimate Interest
   
• Existing Service Customers (No contract) (Up to 5 years from last work) – Legitimate Interest
   
• MOT – Legitimate Interest
   

We may process your personal information to comply with our legal requirements (for example, to register your car with the DVLA).

Sometimes we will need to process your personal information to contact you if there is an urgent safety or product recall notice.

We do not sell your information to third parties. However, we may disclose your information to the following categories of companies or organisations who provide services on our behalf: roadside assistance providers, customer contact centres, mobility and car hire providers, direct marketing agencies and consultants, market research and analytics providers, and our legal and professional advisors.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information as we do. We only disclose personal information that is necessary for them to provide their service. We will aim to anonymise your information or use aggregated, non-specific data sets wherever possible.

We will not hold your personal information in an identifiable format for longer than necessary. If you are a customer or otherwise have a relationship with us, we will hold your personal information for longer than if we have obtained your details in connection with a prospective relationship.

If we have a relationship with you (for example, you are a customer or the registered driver of a leased or purchased vehicle), we hold your personal information for 7 years from the date our relationship ends. This allows us to establish, bring or defend legal claims. Our relationship may end for various reasons, including the expiry of a warranty or lease, or if we are made aware that you no longer own the vehicle.

Where we have obtained your information following a request for information—such as a test drive, brochure, quotation or enquiry—we hold your personal information for 4 years from the date of collection unless a relationship is formed within that period. We will continue to process your data in line with your initial enquiry for 12 months to allow time for a potential relationship to form. After this, your data will remain dormant for 3 years before being removed.

The only exceptions are where:

• The law requires us to hold your personal information for a longer or shorter period;
   
• You have raised a complaint or concern, in which case we will retain your information for 7 years from the date of the complaint;
   
• You exercise your right to have the information erased, provided we do not need to retain it for legal reasons.
   

You have the right to access the personal information we hold about you and request corrections if necessary. You may also withdraw any consent previously given, request the erasure of your information, or object to us processing your personal information (where we rely on legitimate interests).

In relation to most rights, we will ask for information to confirm your identity and, where applicable, to help us locate your personal data. Except in rare cases, we will respond within 30 days of receiving your request.

You have the right to:

• Request a copy of the information we hold about you
   
• Correct and update your information
   
• Withdraw your consent (where applicable)
   
• Object to our use of your information (where we rely on legitimate interests)
   
• Request the erasure or restriction of your information
   
• Request data portability (transfer of your information in a machine-readable format)
   

Please note:
If a request is unfounded or excessive, we may charge a fee or refuse to act.
If your data is deleted, it may affect any future subject access requests.

You can exercise your rights by contacting us:

Post:
Beechwood Derby Ltd
8 Siddals Road
Derby
Derbyshire
DE1 2QD

Email: info@beechwood.info

For data protection concerns or complaints, contact our Data Protection Team at info@beechwood.info.

If you are unhappy, you have the right to complain to the Information Commissioner’s Office (ICO):

Post:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Call: 0303 123 1113

Beechwood Derby Ltd uses cookies to record visitor preferences and optimise the design of our website. Cookies are small files stored on your device that ease navigation and enhance user experience. They also help us identify the most popular areas of our website so we can improve our service. Only the cookie on your device is identified.

Most browsers accept cookies automatically. You can disable this in your browser settings. You can delete existing cookies at any time. If you choose not to accept cookies, you can still visit our website, though some services may be limited.

These allow us to count visits and traffic sources to measure and improve site performance, using Google Analytics.

Some social media platforms may set cookies through our site if you use them, enabling relevant advertising on other sites.

These enable essential site functionality. They do not store personal information and are deleted when you close your browser.

For more information, see our Cookie Policy.